Shipping & Returns

§ 1 Shipping

1.1 We ship within Germany in 2-3 days. Within Europe we have separate shipping charges.

1.2 For deliveries within the EU, we will charge a flat rate of 21 € - this includes: Belgium, Bulgaria, Denmark (excluding Faroe Islands and Greenland), Finland (excluding Aland Islands), France (excluding overseas territories and departments), Greece (except Mount Athos), Great Britain (excluding Channel Islands), Ireland, Italy (excluding Livigno and Campione d’Italia), Croatia, Latvia, Lithuania, Luxemburg, Malta, Monaco, the Netherlands (excluding areas outside of Europe), Austria, Poland, Portugal, Rumania, Sweden, Slovakia, Spain (excluding Canary Islands, Ceuta and Melilla), Czech Republic, Hungary.

1.3 Outside the EU, we will charge a shipment flat of 29 € for the following countries: Andorra, Iceland, Norway, Switzerland, Turkey.

1.4 Import charges (customs duties) might arise for shipments outside the European Union. We will not bear customs duties that might arise.

1.5 We ship via DHL or another forwarder of our choice.


§ 2 Delivery times

2.1 Our products are normally ready for dispatch within 1-3 days after receipt and confirmation of your order.

2.2 Partial deliveries resp. services are permitted, provided that any conflicting interests are not unacceptably affected hereby. Should a partial delivery become necessary, we will of course bear the additional shipping costs – without extra charge for you.

2.3 In cases of force majeure, the delivery time may reasonably be extended. Force majeure shall include: unforeseeable difficulties in procuring materials, riots, strike, lockout, industrial disruption, fire, natural disasters, shipping problems, changes in the legal provisions, official measures or regulations or the occurrence of any other unforeseeable events beyond our control, which – viewed objectively – we have not culpably caused. If any of the above-mentioned incidents occurs, we shall inform you immediately. If this impediment to performance – as outlined in the incidents above – prevails for more than four weeks, you shall be entitled to withdraw from the contract. No further claims – especially the right to claim damages – exist in such a case. This limit of liability does not apply in cases of intent, gross negligence, assurances or breaches of significant contractual obligations caused by negligence, or if mandatory liability exists for legal reasons due to foreseeable damages.

2.4 The articles displayed in the shop are normally manufactured in limited quantity. It is therefore possible, that articles might no longer be available at the time of your order. Should we be unable to deliver an article, we have the right to withdraw from the contract.


§ 3 Returns

3.1 We have free return within Germany, just drop a e-mail if you need a label. If you send from outside of Germany, please send you return to:

HAVEN Vertriebs GmbH
Köhnstr. 38
90478 Nürnberg


§ 4 Right of revocation

You have the right to revoke this contract within 14 days without giving reasons.

The revocation period of 14 days commences on the day you or a third party specified by you – who is not the forwarder – took possession of the goods. In order to exercise your right of revocation, you have to inform us about your decision to revoke this contract by issuing a clear statement (by sending us an email). Exercising the right of withdrawal within the period of revocation shall be considered sufficient for compliance with the revocation terms.

E-Mail: [email protected]

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